Shipping Policy / Returns
We use a range of available services from the following carriers: USPS, UPS, & FedEx.
SHIPPING METHOD DEFINITIONS
Business days are Monday-Friday; Saturday and Sunday are not included in shipping days. Actual shipping times depend on the carrier, service selected and your location in relation to Shawnee, OK. Orders placed during regular business hours (Monday through Friday, 9:00 a.m. to 4:00 p.m. CST) are typically processed and shipped within 24-48 business hours. Once an order has processed, delivery time depends on the chosen shipping method.
DOMESTIC SHIPPING METHODS:
- Delivery typically in three to five business days after an order has shipped.
- Delivery typically in two business days after an order has shipped.
- Delivery typically in one business day after an order has shipped.
INTERNATIONAL SHIPPING METHODS:
- Delivery typically in fourteen to twenty one business days after an order has shipped.
- Delivery typically in three to seven business days after an order has shipped.
All international orders will ship from our warehouse only and may require additional processing time. Any import duties, taxes or fees are the sole responsibility of the receiving customer. Packing slips for international shipments cannot be marked as a "gift" or with altered prices. Tires, hazardous, and some oversize items cannot be shipped internationally. Oversize items are handled on a case-by-case basis and are dependent on the item and carrier restrictions for the destination.
If there is a back-order or special order and you would like to split the order into multiple shipments we are happy to accommodate, but you will be responsible for any additional shipping charges.
LOSS AND DAMAGE INSURANCE
We fully insure all shipments that leave our warehouse against loss or damage. Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Claims are handled through the shipping carrier (USPS, UPS, & FedEx). We will assist our customers in these claims. This process can take several weeks or more to complete so be patient.
When we ship your order we will email you confirmation and a tracking number when available. The level of tracking varies per carrier and shipping service. Please understand that we have no control over this. If you require detailed tracking we suggest the following carriers: UPS or FedEx as USPS often has infrequent updates and some services offer no tracking at all. Contact our support team prior to placing your order if you require a specific service.
We offer free domestic shipping on orders over $150 and 25% off international shipping on orders over $250. Domestic shipping covers all 50 states, Washington D.C. and APO addresses. All other destinations fall under the international shipping offer. Some exclusions apply; see the full details below.
Shipping discounts are automatically applied during checkout based on the sub-total of your order and eligibility of items in your shopping cart. Free or discounted shipping only applies to the standard shipping method and not upgraded services.
SHIPPING CARRIERS AND SERVICES
HSBK will determine the shipping carrier and service for orders that qualify for free or discounted shipping. We use a range of available services from the following carriers: USPS, UPS, & FedEx. If you require a specific shipping carrier or service we will attempt to accommodate under the free or discounted shipping program. If the shipping method requested is more expensive than our selected shipping method you will have the option to pay the difference between the two. This will be handled by our support team on a case-by-case basis.
Orders that qualify for free or discounted shipping will be shipped in a single package (whenever possible). If there is a back-order or special order and you would like to split the order into multiple shipments we are happy to accommodate, but you will be responsible for any additional shipping charges.
EXCLUSIONS FROM FREE OR DISCOUNTED SHIPPING
The following items typically do not qualify for free or discounted shipping. We've attempted to identify these items in our catalog so they will automatically be excluded, but we reserve the right to adjust shipping manually after the order has been placed for oversize items that were unidentified. We will get your approval prior to charging the difference to your payment method.
If your order contains items that both do and do not qualify for free or discounted shipping we will only charge shipping for the items that do not qualify. Qualified items still ship free.
- Motorcycle stands
Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance. Please note, warranty processing may take up to 6-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
RETURN / EXCHANGE DETAILS:
- Returns and exchanges must be requested within 10 days of receipt at shipping address listed on the order.
- Items must be in as-delivered condition with absolutely no signs of wear or installation.
- Items must be in the original packaging with all contents still attached and included.
- Returns will not be accepted on electronic items, suspension, tools and chemicals.
- Items will be inspected and approved or rejected within 2 business days of receipt.
- Refunds may take 2-10 days to be applied depending on your credit card company.
- Items cannot be returned to our physical store without prior permission.
Refunds will incur a 15% restocking fee.
Exchanges may also be requested via Email. After receiving and approving your return we will ship your replacement item(s). Replacement item(s) can ship prior to receiving your return, but this will require a hold for the full amount of your replacement item(s) to be placed on your credit card. The hold will be released once we receive and approve your return.
Each manufacturer has its own warranty policy. HSBK will assist customers with their warranty; however HSBK does not provide any direct warranty on any item sold.
Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Claims are handled through the shipping carrier (USPS or UPS). We will assist our customers in these claims. This process can take several weeks or more to complete so please be patient.
RETURN SHIPPING COSTS
Return shipping is the customer's responsibility.
OUTGOING SHIPPING COSTS
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.